Question
I'm getting an error message when I try to open an article. How can I fix this?
The most common error message is:
"Your connection is not private: Attackers might be trying to steal your information"
Answer
This error usually occurs in Chrome. To fix it, you can either:
- Use a different internet browser like Microsoft Edge or Mozilla Firefox
- Clear your cache in Chrome.
To clear your Chrome cache:
1. Click on the three dots on the far top right of the browser screen (Customise and control Google Chrome)
2. Choose Settings from the drop-down menu
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/178628/images/1.png)
3. Choose Security and privacy
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/178628/images/2.png)
4. From the options on the right, choose 'Clear browsing data'
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/178628/images/3.png)
5. Make sure all the options are ticked, select 'All time' from the Time range drop-down, and click 'Clear data'
![](https://libapps-au.s3-ap-southeast-2.amazonaws.com/accounts/178628/images/4.png)
Please note: clearing your cache may remove stored information on certain websites, so you may wish to take note of your saved information first.
Created date: Apr 01, 2022
Date of last update: Aug 17, 2022
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