Ask a librarian frequently asked questions

ANU students and staff should use the following steps if you've found an article that's available online that you can't access.

1. Check that the database status is 'Normal' on our library systems page.

2. Clear you internet browser's cache.  Instructions to do so are available in Chrome, Firefox, Edge or Safari.

3. Try a different internet browser and see if the problem is still happening.

4. Login with the ANU Reverse Proxy Server, then start your search again.

5. For overseas users, make sure you have the ANU GlobalProtect VPN installed and connected.

6. Contact library staff via live chat (10am-4pm, M-F) or logging a ticket.